Account Manager – German Market (Fixed-Term Contract)

Account Manager – German Market (Fixed-Term Contract)

Ready to make a real impact? Join D-EDGE as an Account Manager (Fixed-Term) and become the trusted advisor our hoteliers rely on to turn daily challenges into growth opportunities !

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⚡ WHO WE ARE :

If you ever booked a hotel online, then youve probably used D-EDGE without knowing it. 🚀 Our Mission is to simplify hospitality. We provide leading-edge cloud-based technology solutions and services to 17,000 hotels worldwide. As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

At D-EDGE we are driven by these 4 key values 😍:

We care about people #PEOPLE FIRST

We dare to share #OPEN COMMUNICATION

We embrace change #ADAPTABILITY

We go the extra mile #GO BEYOND

Explore our Culture Book today and see if D-EDGE is the right fit for your career aspirations!

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

🚀 ABOUT THE POSITION: The Account Manager is the primary point of contact of an assigned portfolio of hotel clients. You will be reporting to the Regional Team Leader. (the N+1 must be adapted depending on the region). Your mission will be to guarantee a best-in-class relationship between our department and our clients. To do so, be recognised by his/her customers as a trusted advisor, able to transform objections and daily operational issues into opportunities to enhance service and maximise sales. Responsibilities of the successful candidate will be to manage, retain and develop a portfolio of accounts - national as well as international. The Account Manager ensures that customers take full advantage of the products purchased by D-EDGE and implement effective KPIs to achieve growth in their own portfolio.

🎯 MISSIONS :

Portfolio Management:

Strong understanding of the portfolio of products within your region and your upsells targets.

Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.

Build a solid & strong strategy for your region to meet the companys upsell targets.

Ensure all activity is captured in the chosen CRM tool.

Prepare regular (weekly, monthly) reports on your account portfolio.

Customer Centric:

Provides clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.

Creates solid relationships in a friendly and professional manner.

Demonstrates sense of responsibility & accuracy.

Client Relationship:

Deliver impactful & effective presentations to your clients.

Effectively communicate with your clients, manage complaints and set clear expectations.

Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service

Able to identify proactive solutions that will be beneficial to both client and company.

🔎 WHAT WE ARE LOOKING FOR

To succeed in this role, you will combine in-depth industry expertise with excellent relationship-building skills.

Experience & Technical Expertise

Background: Minimum of 5 years of experience in a combination of Revenue Management, hotel eCommerce, or Marketing/Sales (as a solution provider or within the hotel industry).

Market Knowledge: In-depth understanding of the hospitality ecosystem (commercial systems, local market trends) and distribution channels (GDS, Consortia, TMCs).

Tools: Proficient in the Microsoft Office suite (Excel, Word, PowerPoint) and experienced with Salesforce CRM.