Sales Operations Specialist

Sales Operations Specialist

Date: Jun 9, 2026

Location: Phoenix, AZ, US, 85016

Company: International SOS

Essential Job Duties and Responsibilities:

Lead and coordinate comprehensive sales operations activities within the Aviation & Maritime Region, ensuring full alignment with Medaire, Incs strategic objectives and all applicable legal entity regulations.

Oversee and analyze daily sales metrics, including forecasting and reporting, to provide actionable insights that support data-driven decision-making at multiple organizational levels.

Work in partnership with sales, marketing, and customer service teams to enhance sales workflows, optimize customer engagement strategies, and increase overall client satisfaction and retention.

Design, implement, and regularly update key performance indicators (KPIs) to monitor and improve sales team effectiveness, highlighting areas for operational enhancement and growth.

Champion the adoption of innovative sales tools, technologies, and best practices to enhance efficiency and compliance with internal policies as well as industry-specific regulations.

Collaborate in the development of customized sales presentations, proposals, and contract documentation tailored for clients operating within the aviation and maritime sectors to ensure precision and relevance.

Lead the facilitation of training programs and onboarding processes for new and existing sales team members, fostering operational consistency and high performance standards across the region.

Conduct comprehensive market research and competitor analysis, utilizing findings to sharpen sales strategies and support regional market expansion initiatives based out of the Phoenix site and other strategic locations.

Maintain meticulous records of all sales activities and customer interactions utilizing CRM platforms and digital management tools, ensuring data accuracy and security in accordance with company standards.

Serve as a point of contact for cross-departmental communication to promptly address and resolve operational challenges, safeguarding seamless workflow continuity and customer satisfaction.

Actively participate in regional sales meetings and cross-functional team projects, contributing valuable insights, supporting strategic planning, and driving effective implementation of action plans.

Ensure continuous improvement by regularly evaluating and refining sales operations processes to respond agilely to evolving market conditions and company priorities.

Candidate Profile

We are actively seeking a resourceful and detail-oriented Sales Operations Specialist with significant experience supporting sales functions in complex, highly regulated sectors such as aviation or maritime. This role demands a candidate who is both analytical and adaptable, capable of thriving in a multifaceted, collaborative environment that values diversity and teamwork.

Demonstrated expertise in sales data analysis, forecasting, dashboard creation, and interpreting performance metrics to drive business decisions.

Proficiency in CRM systems, sales enablement platforms, and advanced capabilities in Microsoft Excel, including pivot tables, macros, and complex formulas.

Exceptional communication skills with the ability to interact clearly and professionally with internal teams across various departments as well as external clients and partners.

Proven ability to manage competing priorities efficiently, ensuring accuracy and attention to detail within a dynamic and deadline-driven context.

A proactive problem solver with a strong orientation towards continuous process improvement and delivering customer-focused solutions that enhance satisfaction and business outcomes.