Device Support Specialist, New Indications Germany - Thüringen area (W/M)

Location:

DE

Description:

Device Support Specialist, New Indications Germany - Thüringen area (W/M)

Field Based / Full Time / 1 year fixed term contract

At Novocure, every role contributes to extending the lives of people living with cancer. As our new Device Support Specialist New Indications in Germany (Thüringen area), youll play a key part in this mission.

WHAT YOULL DO

The Device Support Specialist, New Indications is a key position within the Center of Excellence business unit, with a clinical trial patient focus. The primary role of this position is to support clinical trial oncology patients utilizing Tumor Treating Fields (TTFields) therapy in Germany.

This is an exempt, full-time, field-based position reporting to the Snr, New Indications DSS Lead, EMEA.

Continue to honor our “Patient Forward” mission

Manage administrative tasks– including expense reports, equipment management, SAP interactions, office supplies/ordering, and office logistics (as applicable)

Facilitate clinical trial patient starts and CRM entries

Conduct regular clinical trial patient visits and provide the following:

Check technical status of devices and replace components as necessary

Troubleshoot problems through a well-defined procedure

Provide patient training and reinforce as applicable

Perform data collection and analysis to offer feedback in the form of verbal communications or formal documentation

Communicate usage number and evaluate extended breaks to optimize time on therapy

Serve as technical interface between the Company and assigned medical centers

Support SIVs and clinical trial patients as needed throughout Germany.

Dedicate up to 80% of travel time to fulfill job responsibilities related to Site Initiation Visits and clinical patient support

Understand protocol timelines and objectives for each active New Indication

Serve as primary patient support by phone and in person as necessary, including beyond normal business hours and potentially weekends and holidays.

Work independently while collaborating with cross functional team members

Travel to patient homes and to physician offices

ABOUT YOU

Minimum of an Associates Degree (or equivalent work experience) required. Bachelors Degree preferred

Experience as a Device Support Specialist (DSS) recommended

Exhibit knowledge and understanding of clinical trial processes and clinical patient support

Previous experience working with clinical trials and/or clinical patients a plus

Demonstrate proficiency in DSS role and responsibilities including:

Mastery of TTFields explanation and implementation to patients in the clinical trial and/or commercial setting

Proven ability to work in a very dynamic organization with minimal supervision, good judgment, excellent written and oral communication skills and sound decision-making skills

Impact/Influence on the broader organization.

Contribute to the collective knowledge base through initiatives beyond normal DSS duties

Proficiency in basic computer operations including but not limited to Microsoft Office, manipulating computer files, following test and troubleshooting procedures

Bilingual in English and German

Must have a valid drivers license

These additional qualifications are preferred:

Ability to lift up to 20 pounds

NOVOFLEX

We offer a flexible, trust-based hybrid working model for most of our office-based roles. Employees are asked to be in the office an average of three days per week, with the flexibility to choose which days work best for th