Sales Application Specialist

At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.

Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.

Our values guide how we work:

We Care for our patients, each other, and our communities

We Connect across teams and borders to deliver excellence together

We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation

Global Commercial, a function within Care Enablement, unites Sales, Marketing, Global Sales Excellence, and Global Technical Operations. This team delivers high-quality medical devices, technical services, and effective commercial strategies across global markets, advancing our mission to improve patient lives. Join our passionate team and help shape healthcare worldwide!

Goal of function: As a Sales Application Specialist, you ensure customers fully utilize the products and services purchased, receiving the benefits promised in the sales process, while maintaining strong technical relationships and serving as a key communication link between customers, sales teams, and the organization.

Your Responsibilities:

Deliver product demos and answer advanced product questions

Support sales with technical expertise and product knowledge

Onboard customers and explain advanced or customized features

Handle escalated customer issues and approvals

Conduct regular customer check-ins and track common issues

Drive renewals and identify commercial opportunities

Spot and pursue upsell and cross-sell potential

Manage customer communication, resolve queries, and support territory sales

Build relationships with potential customers and key decision-makers

Identify customer needs and recommend tailored solutions

Match products/services to needs and support strategic account initiatives

Advocate for customer needs internally and share market insights

Maintain accurate CRM data and support hybrid sales campaigns

Expand relationship networks within accounts and involve specialists as needed

Help design and deliver strong customer experiences

Collaborate effectively with internal teams

Follow all relevant policies and uphold company values

Your Profile:

Academic degree or equivalent diploma, with 3+ years of experience in application support and 3+ years of sales experience (preferred, not mandatory), background as a nurse or equivalent (PD/HD ideal but not mandatory)

Fluent in Dutch and English, additional languages are an asset

Ideally, strong clinical and technical expertise with in-depth dialysis and healthcare product knowledge

Excellent communication and customer‑focused mindset; able to build trust, take ownership, act with urgency, stay resilient under pressure, and manage conflict effectively

Proficient with digital tools and communication systems, including Microsoft Office, SAP, Lotus Notes; knowledgeable in e‑health basics, data security, and modern